Updated 1/26/2021

Project Safe, Inc. Job Description 

Shelter Life Coordinator

Responsible To: Associate Director

Hours: Monday—Friday days/some evenings, occasional weekends. On call rotation,  Full time 

Project Safe, a progressive non-profit organization that provides services to families affected by domestic violence is hiring for the full-time position of Shelter Life Coordinator.  40hrs, at least one evening and weekend hours required.  Responsibilities include promoting a positive experience of living in shelter, facilitating conflict mediation, tending to maintenance and supply needs, addressing communal living challenges, collaborating with advocates regarding the needs of residents and the shelter, answering emergency hotline, participation in on-call rotation.   Please send a cover letter and resume to the Associate Director at tlbeard@project-safe.org. No phone calls please. EOE

Ideal candidate will possess:


Bachelor’s degree or equivalent combination of education and non-profit experience; 

  • able to respond responsibly and calmly in challenging and/or crisis situations
  • demonstrate emotional maturity
  • excellent written and verbal communication skills
  • exceptional organizational practice.

Preferred knowledge:

2-5 yrs experience working with victims and survivors of domestic violence

Purpose: The role of the Shelter Life Coordinator is to ensure that each resident has a positive experience during their shelter stay. The Shelter Life Coordinator does this by addressing the social, cultural, and dietary needs of each resident. If needed, the Shelter Life Coordinator serves as a mediator between residents, and between residents and their advocates. The Shelter Life Coordinator facilitates events for the residents, and a weekly support group. The Shelter Life Coordinator also ensures that all maintenance needs are promptly addressed, to keep residents comfortable in the shelter. 


• Meet with each resident as soon as possible (but not later than 72 hours after entrance) for orientation and welcome. 

• Utilizing a trauma informed care approach, assist shelter residents in adjusting to shelter life, and dealing with stress resulting from their experiences of abuse, homelessness, etc. Help residents discover and utilize a variety of positive coping skills. 

• Support and uphold PSI core values of fresh start, individualized response, thoughtful evaluation, collaboration and careful stewardship. 

• Facilitate contact with family members, friends or other support systems when desired by clients. 

• Mediate conflict between residents through restorative circle process as needed. 

• Maintain client records as assigned by Associate Director. 

• Mentor student interns and volunteers as assigned. 

• Facilitate weekly house meeting and other groups designed to promote harmonious communal living, problem solving and skill building. 

• Ensure that the shelter is adequately stocked with food, medicines, and other supplies needed by residents. 

• Strive to ensure that residents’ religious, cultural, dietary, and social needs are addressed during their shelter stay. 

 • Maintain facility safety by regularly inspecting living and programming areas to ensure that areas are clean and furnishings and equipment are in good working order. Notify Associate Director of needed maintenance. 

• Other duties: participate in on-call rotation; assist with volunteer training; document all activities; other duties as assigned by the Executive Director or Associate Director 

Qualifications Bachelor’s Degree plus relevant experience in crisis intervention, residential services, or women’s issues required. Master’s Degree preferred. Knowledge and experience working with victims/survivors of domestic violence Ability to work in a stressful environment with frequent interruptions and competing demands on time Ability to respect and adapt to differences in perspective, backgrounds, beliefs and needs, Excellent written and verbal communication skills 

Updated 1/12/2020


Shelter Advocate- Weekends & Overnights

Hours:           9:00 pm to 8:00 am or evenings (overnight and weekend) hours as scheduled

Responsible to: Associate Director

Project Safe, a progressive non-profit organization that provides services to families affected by domestic violence, is hiring for the part-time position of Night and Weekend Advocate. Responsibilities include evening and weekend hotline coverage and shelter operations. Due to the COVID-19 pandemic Residents and Staff are asked to practice mask wearing, social distancing, consistent handwashing, along with specific cleaning and sanitizing of the work environment. 
 No Phone Calls. EOE

Please see job description below. Send cover letter and resume to the Associate Director, Tangela Ferguson at tlbeard@project-safe.org

Project Safe, Inc. values providing survivors of domestic violence with a fresh start, individualized attention, support, and confidentiality. Our residents’ safety and growth are our top priority. To ensure every parent/guardian and child’s needs are met, it’s vital all advocates represent Project Safe well in their daily interactions with residents, staff/volunteers, and other partnering agencies throughout the community, with thoughtful evaluation, encouraging collaboration, and careful stewardship.


  • In an effort to ensure 24/7 coverage, Advocate will be on time for their scheduled shift and complete their entire shift without leaving the premises
  • Advocate will create a safe and welcoming environment for residents by greeting residents, responding to resident request(s) for assistance or supplies needed from the office/storage areas, and ensuring clients are provided a high quality of emotional support. 
  • Complete intake and orientate individuals and children to the shelter as needed and ensure their initial needs are met.
  • To ensure cleanliness and order of the shelter, Advocate will restock interior storage as needed, do laundry to maintain linen supply, sweep the main stairwell and programming unit, keep entryway free of any clutter, and any other task needed to maintain order.
  • Advocate will complete a walk through of all units ensuring residents properly complete their assigned chores and sign off on resident chore sheets.
  • To maintain overnight shelter safety and security, set all alarms, and ensure quiet hours throughout the shelter.
  • As tasks at shelter vary each day, Advocate should assist in providing crisis intervention services. These services will include: answering emergency hotline and business lines, providing emergency financial assistance, making referrals, individual support, resource and referral information as needed. 
  • We believe teamwork leads to better quality services. Advocate should consult on-call staff in handling emergencies and issues related to children and adults living at the shelter, documenting appropriately and timely. Advocates should also inform staff about night shift activity during the monthly staff meeting. 
  • Assist with special projects and tasks as assigned by the Associate Director or Executive Director

Necessary Skills:

  • Knowledge and experience working with victims/survivors of domestic violence 
  • Attentive to detail, demonstrate emotional maturity, flexible in management of responsibilities, ability to work independently, and creativity in the delivery of services
  • Ability to climb steps and lift occasional bulky items such as donations, large containers, household goods and laundry
  • Ability to respect and adapt to differences in perspective, backgrounds, beliefs and needs;  Ideal candidate should show emotional maturity, ability to prioritize, above average skills in time management, and adaptability to unplanned situations