Shelter Advocate

Shelter Advocate Job Description

Duties and Responsibilities:

  • Answer crisis line, provide safety planning, crisis intervention, information, referrals, and shelter screening as necessary
  • Meet with each client in shelter within 72 hours of entrance for client intake; intake includes assessing the client’s needs, reviewing shelter policies, and setting goals with the client. 
  • Support Residents in meeting goals including job readiness, education, applications for housing, benefits, and replacing personal documents
  • Coordinate and assist in transportation for Shelter and Resident needs
  • Provide one on one life skills education and planning assistance related to budgeting/financial literacy, maintaining a schedule, emergency preparedness, employee professionalism/interviewing
  • Assist in providing domestic violence education sessions with residents
  • Ensure the distribution and data entry of surveys at appropriate time intervals for program evaluation
  • Assist in maintaining records; specifically the entry of services for Adults, Children, and Hotline callers
  • Assist in communicating approved transportation, childcare, communal living concerns, and any other information necessary for optimal function of shelter.
  • Coordinate and maintain awareness of Residents needs and challenges through Group Advocacy Meetings and Resident Advocacy Meetings
  • Provide continued advocacy and support for clients in the Transitional Housing Program
  • Create, support and uphold PSI core values of fresh start, individualized response, thoughtful evaluation, collaboration and careful stewardship.
  • Assist with mediating conflict between residents, through the restorative circle process if needed.
  • Identify and communicate areas where improvements may be needed in the providing of services by PSI
  • Supervise interns and volunteers as assigned
  • Participate in on-call rotation; assist with volunteer training; document all activities

Knowledge and Experience

  • Bachelor’s Degree plus relevant experience in crisis intervention, residential services, Master’s Degree preferred
  • Knowledge and experience working with victims/survivors of domestic violence
  • Ability to respect and adapt to differences in perspective, backgrounds, beliefs and needs
  • Demonstrated emotional maturity, ability to manage time, evaluate progress, and adjust activities to complete work within established time frames; and adaptability to unplanned situations.
  • Ability to effectively work independently and collaboratively without direct supervision.
  • Ability to work in a stressful environment with frequent interruptions and competing demands on time
  • Critical Thinking – use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Excellent written and verbal communication skills.

Other requirements

  • Participate in agency staff meetings and other team meetings as needed to contribute to positive and empowering work culture.
  • Commitment to ongoing research and education to ensure survivors received the most comprehensive services.
  • Adhere to agency policies and work rules, including strict confidentiality and code of ethics.
  • Consent to Criminal Background Check
  • Provide a valid driver’s license and proof of vehicle insurance.
  • Complete other duties as needed to support all areas of Project Safe’s mission and vision for the organization.